Privacy policy
PRIVACY POLICY
Last Updated: August 27, 2026
At Aamira Lab, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Aamira Lab ("Aamira Lab", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with Aamira Lab, we may collect information such as:
Personal & Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping/delivery address
- City
- State/Province
- Postal/PIN code
- Country
Order Information
When you make a purchase, we may collect information relating to:
- Products ordered
- Order number
- Product quantity
- Order value
- Billing and shipping details
- Order status
- Shipping and tracking information
- Returns, refunds, exchanges, and customer-support history
Payment Information
When you make a payment, payment-related information may be processed by our payment service providers.
Depending on the payment method, this may include information relating to:
- Credit or debit cards
- Bank payments
- Digital wallets
- Other supported payment methods
Aamira Lab does not necessarily directly store complete payment-card details. Payment information may be processed securely by third-party payment providers in accordance with their own privacy and security practices.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Website pages viewed
- Time spent on pages
- Referring website/source
- Click and browsing activity
- Shopping-cart activity
- Cookie and similar technology information
We may use this information to operate our website, understand customer behaviour, improve performance, prevent fraud, and improve the shopping experience.
3. HOW WE USE YOUR INFORMATION
We may use personal information where appropriate to:
- Process and fulfil orders
- Verify payments
- Deliver products
- Provide order confirmations
- Provide shipping and tracking updates
- Communicate regarding an order
- Handle returns, refunds, exchanges, or defective-product claims
- Provide customer support
- Respond to questions or enquiries
- Maintain customer accounts
- Prevent fraudulent or unauthorized transactions
- Improve our products and services
- Improve website functionality
- Analyze website traffic and performance
- Maintain website and transaction security
- Comply with applicable legal and regulatory obligations
- Maintain appropriate business and transaction records
Where permitted by applicable law and based on the appropriate legal basis, we may also use information for marketing and advertising purposes.
4. SHOPIFY
Our online store may be hosted and supported through Shopify, which provides the e-commerce platform that enables us to offer products and services online.
Information processed through our online store may therefore also be processed by Shopify as necessary to provide its services.
Shopify's handling of personal information is governed by its applicable privacy terms and policies.
5. PAYMENT PROCESSING
We may use third-party payment providers to securely process transactions.
When you make a payment, certain information may be transmitted directly to the relevant payment provider, bank, card network, or other financial service provider.
Aamira Lab does not control the independent privacy practices of banks, payment gateways, or other third-party financial service providers.
We encourage customers to review the applicable provider's privacy policy where appropriate.
6. SHIPPING & LOGISTICS PROVIDERS
To fulfil and deliver your order, we may share necessary information with courier, shipping, logistics, customs, or fulfilment providers.
This may include:
- Customer name
- Shipping address
- Phone number
- Email address where necessary
- Order/shipment information
- Customs-related information where required
We only provide information reasonably necessary to facilitate order delivery, shipment tracking, customs clearance, and related services.
7. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Remember customer preferences
- Maintain shopping-cart functionality
- Understand how visitors use our website
- Measure website performance
- Improve user experience
- Prevent fraud
- Measure marketing effectiveness
- Provide relevant advertising where permitted
Some cookies are necessary for website functionality, while others may be used for analytics, personalization, or advertising.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies.
You may also be able to manage cookies through your browser or applicable cookie-consent settings.
Disabling certain cookies may affect some website functionality.
8. MARKETING COMMUNICATIONS
Where you have consented, or where otherwise permitted by applicable law, we may send promotional communications relating to:
- New collections
- Product launches
- Offers
- Discounts
- Sales
- Special promotions
- Aamira Lab updates
Marketing communications may be sent through channels such as email, SMS, or other communication methods you have agreed to receive.
You may unsubscribe from marketing communications using the unsubscribe option provided in applicable messages or by contacting us.
Unsubscribing from promotional messages will not necessarily stop essential transactional communications relating to existing orders or customer-service requests.
9. ADVERTISING & ANALYTICS
We may use analytics, advertising, and marketing service providers to understand website usage and measure or improve our marketing campaigns.
Depending on your location, consent choices, and applicable law, these services may use cookies or similar technologies to collect information regarding your interactions with our website.
Where legally required, advertising or analytics technologies will be used subject to appropriate consent or other lawful basis.
10. HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information for money as part of our ordinary business operations.
However, we may disclose or make information available to service providers and other parties where reasonably necessary to operate our business, including:
- Shopify and e-commerce technology providers
- Payment processors
- Banks and financial institutions
- Shipping and courier companies
- Fulfilment providers
- Website hosting and technology providers
- Analytics providers
- Marketing and communication providers
- Fraud-prevention and security providers
- Professional advisers
- Government authorities where legally required
- Law enforcement or regulatory authorities where legally required
Certain privacy laws may define some advertising-related disclosures more broadly as a "sale", "sharing", or similar activity even when no money is exchanged. Where such laws apply, we will provide applicable rights as required.
11. INTERNATIONAL DATA TRANSFERS
Because Aamira Lab serves customers internationally and may use service providers operating in different countries, personal information may be processed or stored outside the country where you live.
Privacy and data-protection laws may differ between jurisdictions.
Where required, we take appropriate steps to handle international transfers in accordance with applicable data-protection requirements.
12. HOW WE PROTECT YOUR INFORMATION
We take reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no online system, website, electronic transmission, or storage method can be guaranteed to be completely secure.
Customers should also protect their account credentials and avoid sharing passwords or sensitive account information with unauthorized persons.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business or legal purposes.
Retention periods may depend on factors such as:
- Order and transaction requirements
- Customer-service requirements
- Tax and accounting obligations
- Fraud prevention
- Legal claims
- Regulatory requirements
- Applicable laws
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
14. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
-
Request access to personal information
-
Request correction of inaccurate information
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Request deletion of eligible information
-
Withdraw consent where processing relies on consent
-
Object to or restrict certain processing
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Request information about how personal data is used
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Opt out of certain marketing communications
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Request data portability where applicable
-
Exercise applicable rights relating to certain advertising or data-sharing activities
These rights are subject to applicable legal requirements, exceptions, and verification procedures.
To submit a privacy request, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
15. CHILDREN'S PRIVACY
Our website and products are not intentionally directed toward children who are not legally permitted to make online purchases or provide consent under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
16. THIRD-PARTY LINKS
Our website may contain links to third-party websites, platforms, or services.
Once you leave our website or interact with an independent third-party service, its privacy practices may apply.
Aamira Lab is not responsible for the privacy practices, security, content, or policies of independent third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
17. FRAUD PREVENTION & SECURITY
We may process certain information to detect, investigate, and prevent:
- Fraudulent orders
- Unauthorized payments
- Payment abuse
- Account misuse
- Suspicious transactions
- Website security threats
- Abuse of our return/refund processes
Where reasonably necessary, information may be shared with payment providers, financial institutions, fraud-prevention providers, logistics partners, or authorities in accordance with applicable law.
18. LEGAL DISCLOSURE
We may disclose personal information when reasonably necessary to:
- Comply with applicable laws
- Respond to valid legal processes
- Comply with court orders
- Respond to lawful government requests
- Protect our legal rights
- Protect customers or other persons
- Detect or prevent fraud
- Protect the security of our services
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
- Our business operations
- Website functionality
- Technology
- Service providers
- Legal or regulatory requirements
- Privacy practices
When appropriate, the updated version will be posted on our website with a revised Last Updated date.
We encourage customers to review this Privacy Policy periodically.
20. CONTACT US
If you have questions about this Privacy Policy, how your information is handled, or wish to submit an applicable privacy request, please contact us.
INDIA STORE
Aamira Lab
61, 3rd Floor, Swaminarayan Nagar,
Mini Bazar, Varachha,
Surat, Gujarat, India – 395006
Phone: +91 97260 22800
CANADA STORE
Aamira Lab
711–872 Sheppard Ave W,
North York, ON M3H 5V5,
Canada
Phone: +1 437 858 5993
When submitting a privacy-related request, please provide sufficient information for us to identify and respond to your request.
21. APPLICABLE PRIVACY LAWS
Aamira Lab aims to handle personal information in accordance with privacy and data-protection requirements applicable to its operations and customers.
Where applicable law provides customers with mandatory privacy rights that differ from or provide greater protection than the terms described in this Privacy Policy, those legal rights will continue to apply.