Refund policy
RETURN, REFUND & EXCHANGE POLICY
At Aamira Lab, every piece is carefully inspected and securely packed before dispatch. We are committed to maintaining high quality standards and ensuring that your order reaches you in the best possible condition.
Due to the nature and value of our jewelry, we follow a strict return, refund & exchange policy applicable to both India and international/worldwide orders.
By placing an order with Aamira Lab, you acknowledge and agree to the terms outlined below.
1. RETURNS ARE ACCEPTED ONLY FOR VERIFIED DEFECTS
A return, replacement, exchange, or refund request will be considered only when the product received has a genuine manufacturing defect, is damaged upon delivery, an item is missing, or an incorrect product has been delivered by Aamira Lab.
Examples of manufacturing defects may include:
- Broken or damaged jewellery received upon delivery
- Missing or improperly fixed stones
- Defective clasp, lock, chain, setting, or other functional component
- Incorrect product received compared with the confirmed order
- Missing product/item from the delivered parcel
- Any other genuine manufacturing issue verified by our Quality Team
All claims are subject to verification and approval by Aamira Lab.
2. NO RETURN OR REFUND FOR CHANGE OF MIND
We do not accept returns, exchanges, or refunds simply because a customer changes their mind after receiving or ordering a product.
Returns/refunds will not be accepted for reasons including:
- Change of mind
- Customer no longer wants the product
- Personal preference
- Design or style preference
- Colour preference
- Size selected incorrectly by the customer
- Incorrect product or variant selected by the customer
- Product looks different than personally expected
- Minor colour differences caused by photography, lighting, device display, or screen settings
- Minor variations associated with craftsmanship or finishing
- Normal wear and tear
- Damage caused after delivery
- Improper handling, use, or storage
- Damage caused by perfumes, cosmetics, chemicals, moisture, water, or other external factors
Customers are requested to carefully review the product description, photographs, specifications, size, color, quantity, and other details before completing their purchase.
3. UNBOXING VIDEO IS COMPULSORY
A complete, continuous, clear, and unedited parcel-opening/unboxing video is mandatory for all claims relating to:
- Manufacturing defects
- Damaged products
- Broken products
- Missing items
- Incorrect products
- Incorrect quantity
- Any other issue with the contents of the delivered parcel
Your unboxing video must:
- Begin before the shipping parcel/package is opened
- Clearly show the shipping label
- Clearly show the sealed parcel from all visible sides
- Capture the complete opening process
- Be recorded continuously in one video
- Clearly show all products received
- Clearly show the claimed damage, defect, missing item, or incorrect product
- Show the packaging and other contents received with the order
The video must not contain cuts, pauses, edits, interruptions, or skipped portions.
Important:
Claims submitted without a valid complete unboxing video will not be accepted.
Photographs alone, screenshots, edited videos, or videos recorded after the parcel has already been opened will not be considered sufficient proof for a return/refund claim.
4. CLAIM MUST BE REPORTED WITHIN 48 HOURS
If you receive a defective, damaged, missing, or incorrect product, you must contact Aamira Lab within 48 hours of delivery.
Your claim should include:
- Order number
- Customer name
- Registered phone number and/or email address
- Complete unedited parcel-opening video
- Clear photographs of the product
- Clear photographs/videos showing the defect or issue
- Brief description of the problem
Claims reported after 48 hours from confirmed delivery may not be eligible for return, exchange, replacement, or refund.
5. CLAIM VERIFICATION & QUALITY INSPECTION
Submitting a claim does not automatically guarantee a return, refund, exchange, or replacement.
After receiving your claim, the Aamira Lab Quality Team will review the following provided:
- Unboxing video
- Product photographs
- Order details
- Description of the issue
- Any additional supporting evidence requested by our team
Where necessary, we may request that the product be returned to us for physical inspection.
A claim will be approved only after the issue has been verified.
If our inspection determines that the product does not have a genuine manufacturing defect or that the damage occurred after delivery due to use, handling, alteration, or external factors, the claim may be rejected.
6. CONDITION OF RETURNED PRODUCTS
If your return has been approved by Aamira Lab, the product must be returned:
- Unused
- Unworn
- In its original condition
- In its original packaging
- With all tags, certificates, invoices, accessories, and other items supplied with the order
- Without any alteration or modification
Products that have been:
- Used
- Worn
- Resized
- Repaired
- Engraved after delivery
- Modified
- Damaged by the customer
- Altered by a third party
may not qualify for a return, exchange, replacement, or refund.
7. DO NOT RETURN A PRODUCT WITHOUT APPROVAL
Customers must not send or courier any product back to Aamira Lab without prior approval from our customer support team.
After your claim has been reviewed and approved, our team will provide you with the applicable return instructions.
Products sent to our India or Canada location without prior return authorization may not be accepted or processed.
8. REPLACEMENT, EXCHANGE, OR REFUND
Once a claim is approved and, where applicable, the returned product has successfully passed our quality inspection, Aamira Lab may provide an appropriate resolution depending on the circumstances.
The resolution may include:
- Replacement with the same product
- Exchange for an eligible product
- Repair of the defective product, where appropriate
- Refund of the eligible product amount
The appropriate resolution will depend on the nature of the defect, product availability, location of the customer, and other relevant circumstances.
Where the same product is unavailable, our team will communicate the available alternatives.
9. REFUND PROCESSING
Where a refund has been approved, the eligible refund will be processed after the required verification and/or return inspection has been completed.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or original payment method.
Original shipping charges, customs duties, import taxes, brokerage charges, and other third-party charges may be non-refundable except where required by applicable law.
10. NON-RETURNABLE / NON-REFUNDABLE PRODUCTS
Unless there is a verified manufacturing defect or another issue for which a remedy is required by applicable law, the following products may not be eligible for return or refund:
- Customized jewellery
- Personalized products
- Engraved products
- Made-to-order products
- Resized products
- Altered or modified jewellery
- Used or worn products
- Products damaged after delivery
- Products marked as final sale or non-returnable at the time of purchase
- Gift cards, where applicable
11. INTERNATIONAL / WORLDWIDE ORDERS
This policy applies to Aamira Lab customers worldwide.
International customers are requested to carefully review all product information before completing their purchase.
We do not accept international returns simply because of the following:
- Change of mind
- Personal preference
- Design preference
- Colour preference
- Incorrect selection made by the customer
- Customer no longer requiring the product
For a verified manufacturing defect, damaged item, missing item, or incorrect product, Aamira Lab will communicate the applicable return, replacement, exchange, or refund procedure based on the customer's country and circumstances.
Customs & Import Charges
Customers may be responsible for customs duties, import taxes, brokerage fees, clearance fees, or other charges imposed by their country.
These charges are determined by the relevant authorities and are generally outside the control of Aamira Lab.
Such charges are generally non-refundable by Aamira Lab, except where otherwise required by applicable law.
12. DAMAGED OR TAMPERED PARCEL
If the outer shipping parcel appears visibly:
- Opened
- Torn
- Damaged
- Resealed
- TamAtred with
at the time of delivery, we recommend that you do not accept the parcel where reasonably possible.
If you accept such a parcel, please clearly record its condition before opening it and ensure that the entire unboxing process is recorded continuously on video.
This evidence may be required when reviewing your claim.
13. CUSTOMER RESPONSIBILITY BEFORE ORDERING
Customers are responsible for carefully reviewing their order before completing payment.
Please verify:
- Product/design
- Size
- Colour
- Metal type
- Metal purity, where applicable
- Product specifications
- Quantity
- Personalization details, where applicable
- Shipping address
- Phone number
- Email address
Aamira Lab is not obligated to provide a return or refund for an incorrect selection or information provided by the customer, except where otherwise required by applicable law.
14. FAIR USE & FRAUD PREVENTION
To protect our customers and business, Aamira Lab reserves the right to investigate and reject claims involving suspected misuse or fraudulent activity.
Claims may be rejected where evidence includes:
- Edited or manipulated unboxing videos
- Incomplete unboxing footage
- Misleading photographs or videos
- Product substitution
- Damage intentionally caused after delivery
- Product alteration
- Evidence inconsistent with our dispatch records
- Repeated or suspicious return claims
- Products that differ from those originally supplied by Aamira Lab
- Any attempt to misuse the return, refund, or exchange process
We may request additional information or evidence where reasonably necessary to verify a claim.
15. STORE & CONTACT INFORMATION
For an eligible manufacturing-defect claim, damaged-product claim, missing-item claim, incorrect-product claim, or other order-related assistance, please contact us before returning any product.
INDIA STORE
Aamira Lab
61, 3rd Floor, Swaminarayan Nagar,
Mini Bazar, Varachha,
Surat, Gujarat, India – 395006
Phone: +91 97260 22800
CANADA STORE
Aamira Lab
711–872 Sheppard Ave W,
North York, ON M3H 5V5,
Canada
Phone: +1 437 858 5993
Please do not send a product to either address without receiving prior return authorization and return instructions from Aamira Lab.
16. IMPORTANT RETURN NOTICE
Aamira Lab does not offer returns, refunds, or exchanges for change of mind or personal preference.
Returns, exchanges, replacements, or refunds are considered only for eligible and verified claims, such as genuine manufacturing defects, products damaged upon delivery, missing items, or incorrect products received.
A complete, continuous, and unedited parcel-opening/unboxing video is mandatory for such claims.
No valid unboxing video = claim may be rejected.
17. APPLICABLE CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or override any consumer right, warranty, remedy, or protection that cannot legally be excluded under the applicable laws of the customer's jurisdiction.
Where applicable consumer law provides a mandatory right or remedy that conflicts with any provision of this policy, the applicable legal requirement will prevail.