Shipping policy

SHIPPING & DELIVERY POLICY

At Aamira Lab, we carefully prepare, inspect, and package every order to ensure your jewelry reaches you safely. We offer shipping within India and to eligible international destinations worldwide.

By placing an order with Aamira Lab, you agree to the shipping and delivery terms outlined below.

1. ORDER PROCESSING

Once your order is successfully placed and payment is confirmed, it will enter our processing and preparation stage.

During this period, your order may undergo the following:

  • Payment verification
  • Product availability confirmation
  • Quality inspection
  • Product preparation
  • Secure packaging
  • Shipping documentation
  • Final dispatch processing

Orders are dispatched only after successful payment confirmation and completion of the required quality checks.

2. ESTIMATED DELIVERY TIME

Our estimated delivery timeframe is generally:

15–18 business days from the date of order confirmation.

This is an estimated timeframe and not a guaranteed delivery date.

Delivery times may vary depending on:

  • Product availability
  • Made-to-order or customized requirements
  • Customer's delivery location
  • Courier/shipping partner
  • Public holidays
  • Weekends
  • Weather conditions
  • Customs clearance
  • International shipping procedures
  • Government restrictions
  • Operational or logistical delays
  • Events beyond our reasonable control

We always make reasonable efforts to dispatch and deliver orders as quickly as possible.

3. INDIA SHIPPING

We ship orders across serviceable locations in India.

Delivery times may vary depending on the destination PIN code and courier service availability.

Once an order has been dispatched, customers may receive tracking information through the contact details provided while placing the order.

Delivery to remote or limited-service areas may require additional time.

4. INTERNATIONAL / WORLDWIDE SHIPPING

Aamira Lab ships internationally to eligible and serviceable destinations.

International delivery times can vary significantly depending on:

  • Destination country
  • Customs procedures
  • Import regulations
  • Local courier network
  • Customs inspections
  • Local holidays
  • International transit conditions

The estimated delivery timeframe displayed or communicated by us does not include delays caused by customs or other government authorities.

5. CUSTOMS DUTIES, IMPORT TAXES & OTHER CHARGES

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST or similar taxes
  • Brokerage fees
  • Customs clearance fees
  • Local handling charges
  • Other government-imposed charges

Unless specifically stated otherwise at checkout, such charges are not included in the product price or shipping charges paid to Aamira Lab.

Any applicable customs duties, import taxes, or similar destination-country charges are generally the customer's responsibility.

Aamira Lab does not control the amount charged by customs authorities.

Customers are advised to check their country's applicable import rules and charges before placing an international order.

6. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed or communicated during checkout before the order is completed.

Shipping charges may vary based on:

  • Delivery location
  • Destination country
  • Order value
  • Package weight
  • Shipping method
  • Courier availability

Any promotional free-shipping offer will be subject to the specific terms of that promotion.

7. ORDER TRACKING

Once your order has been dispatched and tracking information becomes available, it may be shared through the following:

  • Email
  • SMS
  • WhatsApp
  • Other contact information provided with the order

Please allow some time after dispatch for the courier company's tracking system to update.

8. CORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

  • Full name
  • Complete delivery address
  • Apartment/unit number
  • City
  • State/Province
  • Postal code/PIN code
  • Country
  • Phone number
  • Email address

Aamira Lab will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible before the order is dispatched.

Once an order has been dispatched, we may not be able to modify its delivery address.

9. FAILED DELIVERY / CUSTOMER UNAVAILABLE

Customers should ensure that someone is available to receive the shipment where required.

If delivery cannot be completed because:

  • The customer is unavailable
  • The address is incorrect
  • The address is incomplete
  • The customer refuses delivery
  • The customer cannot be contacted
  • Required customs duties/taxes are not paid
  • The courier cannot access the delivery location

The shipment may be returned to the sender.

Any additional shipping, return-to-origin, customs, handling, or re-delivery charges resulting from such circumstances may be the customer's responsibility, except where prohibited by applicable law.

10. REFUSED INTERNATIONAL SHIPMENTS

Customers are responsible for understanding applicable customs and import requirements before placing an international order.

If an international shipment is refused because the customer does not wish to pay applicable customs duties, taxes, clearance charges, or other government-imposed fees, Aamira Lab may deduct any eligible costs incurred in connection with the shipment or its return before issuing any applicable refund, to the extent permitted by law.

A refund, where applicable, will be considered only after the shipment has been successfully returned to and received by Aamira Lab.

11. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, certain delays may occur beyond our reasonable control.

These may include:

  • Customs clearance delays
  • Courier network disruptions
  • Severe weather
  • Natural disasters
  • Transportation interruptions
  • Public holidays
  • Strikes
  • Government restrictions
  • Border delays
  • Flight delays or cancellations
  • High-volume festive or sale periods
  • Incorrect customer information
  • Other circumstances outside our reasonable control

A delayed shipment does not automatically qualify for cancellation, return, or refund where the order has already been processed or dispatched, subject to applicable consumer law.

12. PACKAGE INSPECTION AT DELIVERY

Customers should inspect the outer parcel before accepting delivery wherever reasonably possible.

If the parcel appears:

  • Opened
  • Torn
  • Crushed
  • Damaged
  • Resealed
  • Wet
  • Tampered with

We recommend documenting the condition immediately.

Where reasonably possible, you may refuse a visibly tampered shipment and contact Aamira Lab.

13. UNBOXING VIDEO – IMPORTANT

For your protection, we strongly require customers to record a complete and continuous unboxing video when opening the delivered parcel.

The recording should:

  • Begin before opening the parcel
  • Clearly show the shipping label
  • Show the sealed package from all visible sides
  • Record the complete opening process
  • Clearly show every item inside
  • Clearly show the condition of the product

The video must be continuous and unedited, without cuts or pauses.

A valid unboxing video is mandatory for claims involving damaged products, manufacturing defects, missing items, incorrect products, or incorrect quantities, in accordance with our Return, Refund & Exchange Policy.

14. LOST OR MISSING SHIPMENT

If your tracking information shows unusual inactivity or your shipment appears to be lost in transit, please contact Aamira Lab.

We may coordinate with the relevant courier/shipping partner to investigate the shipment.

Courier investigations can require additional time, particularly for international orders.

Any resolution will be provided after the applicable investigation and verification have been completed.

15. ORDER MARKED DELIVERED BUT NOT RECEIVED

If the courier tracking shows your order as delivered but you have not received it, please:

  • Check with family members or other people at the delivery address
  • Check with building reception/security where applicable
  • Check nearby safe delivery locations
  • Contact the courier partner where appropriate
  • Contact Aamira Lab promptly

We may assist in raising an investigation with the courier partner.

Any replacement or refund will depend on the outcome of the investigation and applicable consumer law.

16. SHIPPING RISK & COURIER PARTNERS

Aamira Lab works witcouriers-party courier and logistics providers to deliver orders.

Once a parcel is in transit, certain aspects of transportation and delivery are handled by the respective logistics provider.

However, this does not limit any responsibility or customer right that Aamira Lab is legally required to provide under applicable law.

17. SHIPPING FOR RETURNS / EXCHANGES

Customers must not ship any product back to Aamira Lab without receiving prior authorization from our customer support team.

If your return or exchange claim is approved, our team will provide the appropriate instructions.

Please refer to our Return, Refund & Exchange Policy for complete eligibility requirements.

18. CONTACT US

For shipping, tracking, delivery, damaged parcel, or order-related assistance, please contact us.

INDIA STORE

Aamira Lab
61, 3rd Floor, Swaminarayan Nagar,
Mini Bazar, Varachha,
Surat, Gujarat, India – 395006

Phone: +91 97260 22800

CANADA STORE

Aamira Lab
711–872 Sheppard Ave W,
North York, ON M3H 5V5,
Canada

Phone: +1 437 858 5993

EMAIL

aamirajewel@gmail.com

Please include your order number and registered contact details when contacting us regarding an existing order.

19. IMPORTANT SHIPPING NOTICE

Estimated Delivery: 15–18 Business Days

Please note that delivery timelines are estimates and may vary depending on the destination, customs clearance, courier operations, product availability, and circumstances beyond our reasonable control.

For international orders, customs duties, import taxes, VAT/GST, brokerage fees, or other destination-country charges may apply and may be payable by the customer, unless otherwise stated at checkout.

20. APPLICABLE LAW

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under the applicable laws of the customer's jurisdiction.

Where applicable law provides mandatory rights that conflict with any provision of this policy, the applicable legal requirement will prevail.